Yes! KISEKI proudly ships to customers across Canada.

Orders are typically processed within 1–3 business days if items are in stock. Delivery times vary depending on your location and the shipping carrier.

Yes. We offer free shipping on qualifying orders. Please visit our Shipping & Delivery page for the latest shipping rates and minimum order requirements.

Yes. Free in-store pickup is available at selected KISEKI locations, including Richmond Aberdeen Square and Surrey Guildford Town Centre. You will receive a “Ready for Pickup” email once your order is ready.

Tracking information may take some time to update after your order has been picked up by the carrier. If your tracking has not updated for several business days, please contact us and we will be happy to help.

Due to hygiene and product safety reasons, all purchases are final sale. Please refer to our Returns & Refunds Policy for complete details.

Please contact us within the timeframe outlined in our Returns & Refunds Policy. Include your order number and clear photos of the item, shipping box, and packaging.

Online purchases cannot be returned or exchanged in store. If there is an issue with your online order, please contact our Customer Care team for assistance.

We accept most major credit cards and other secure payment methods available at checkout. All prices are in CAD and applicable taxes are calculated at checkout.

If your order has not yet entered processing, we will do our best to accommodate your request. Please contact us as soon as possible after placing your order.

Yes. Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please contact us immediately. While we will do our best to update your shipping address before your order is processed, changes cannot be guaranteed once an order has been shipped.

Payments may be declined by your bank or payment provider for different reasons. Please check that your billing information is correct or contact your card issuer for more details.

Yes. KISEKI carefully sources products through authorized brands, distributors, and trusted partners whenever possible to ensure authenticity.

If you are unsure which product best suits your skin type, concerns, or beauty goals, our team is happy to help with recommendations.

Brands may occasionally update packaging while keeping the same formula. You may receive either version depending on current inventory.

Everyone’s skin is different, so we cannot guarantee how each product will work for every customer. We recommend reviewing the ingredient list carefully and performing a patch test before full use.

Yes. KISEKI has retail locations across Metro Vancouver. Please visit our Store Locations page for the latest store addresses and hours.

Selected products may have testers available in store. Availability may vary by product, brand, and location.

Yes. Creating a KISEKI account is free and gives you access to account features, member updates, and future member benefits.

Yes. Our Referral Program allows KISEKI members to share KISEKI with friends and enjoy rewards when eligible referrals are completed.