Shipping Policy

At KISEKI, we strive to get your order to you as quickly and safely as possible. Every shipped order includes a tracking number so you can follow your package from our warehouse to your doorstep.

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Free Shipping

Enjoy FREE Tracked Shipping on merchandise orders of CAD $150 or more (before taxes).

• ✔ Available across all Canadian provinces*
• ✔ Tracking included with every shipment

*Some remote locations may not qualify for free shipping.

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Shipping Rates

Order Total	Shipping Fee	Coverage
CAD $150+	FREE	All Canadian Provinces*
Under CAD $150	$10 CAD	All Canadian Provinces

*Remote areas excluded. Prices shown before applicable taxes.

KISEKI is not responsible for any duties, taxes, customs fees, or other charges that may apply upon delivery outside Canada.

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Processing Time

Orders are typically processed within 1–3 business days.

Please note that processing time is separate from shipping transit time.

Processing may take slightly longer during:

• New product launches
• Special promotions
• Holiday periods
• High order volume

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Estimated Delivery

Orders are shipped Monday through Friday, excluding Canadian statutory holidays.

Delivery times vary depending on your location and shipping carrier.

Delivery may be affected by:

• Carrier processing times
• Weather conditions
• Holiday schedules
• Remote delivery locations
• Customs inspections (international shipments)

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Restricted Items

Certain products such as aerosols and alcohol-based items are classified as hazardous materials and must be shipped by ground transportation in accordance with carrier regulations.

This may result in longer delivery times for these products.

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Order Tracking

Once your order has shipped, you'll receive a shipping confirmation email containing:

• Your tracking number
• Your shipping carrier
• A tracking link

If you cannot find your shipping confirmation email, please check your spam or junk folder before contacting us.

If you still haven't received your tracking information, our Customer Care team will be happy to assist you.

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Need Help?

If you have any questions regarding shipping or your order, please don't hesitate to contact the KISEKI Customer Care team.

We're always happy to help.